1. Shipping Policy:

1.1. We offer shipping to addresses within Australia. Shipping costs and delivery times may vary depending on the destination and Australia Post.

1.2. Orders are typically processed within 2 -5 days after payment confirmation. Delivery times vary depending on the shipping method selected and the destination.

1.3. We aim to provide accurate shipping estimates, but please note that delays may occur due to unforeseen circumstances such as weather conditions, customs delays, or other factors beyond our control.

1.4. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

2. Privacy Policy:

2.1. We are committed to protecting your privacy. Any personal information collected during your interaction with our website and purchasing process will be handled in accordance with our Privacy Policy.

2.2. We may collect personal information such as your name, address, email address, phone number, and payment details for the purpose of processing your orders and providing ongoing customer support.

2.3. Your personal information will only be used for the purposes stated above and will not be shared with third parties except as necessary to fulfil your orders (e.g., sharing shipping information with carriers).

2.4. Shopify employs appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

3. Returns and Cancellations Policy:

3.1. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return unworn, undamaged items within 14 days of receiving your order for a refund or exchange, subject to the conditions outlined in this policy.

3.2. To initiate a return or exchange, please email stephuesaustralia@gmail.com within the specified timeframe with your proof of purchase. Returns or exchanges made without prior authorisation may not be accepted.

3.3. Items must be returned in their original packaging, with all tags attached and in resalable condition. We reserve the right to refuse returns that do not meet these criteria.

3.4. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

3.5. Refunds will be issued to the original form of payment within 10 business days after we have received the returned items.

3.6. Once an order has been processed and shipped, it cannot be cancelled but may be eligible for return as outlined in this policy.